FAQ

Quick answers to the questions we hear most often from customers sourcing FRP profiles and pultrusion moulds. Click a question to expand it.

Are you a trading company or a manufacturing factory?

We are both — Guangdong Haikuo operates its own pultrusion factory and also provides direct trading services, so you get factory pricing with the flexibility of a trading partner for overseas customers. Contact us with your requirements and we'll confirm the best route for your order.

Can I get a free sample before placing a bulk order?

Yes. We can supply a limited number of free samples when stock is available — you only need to cover the shipping cost. Send us an inquiry specifying the product and dimensions you'd like to test.

What is your delivery time?

Typically 10–15 days after receiving the deposit, depending on order quantity (MOQ). A standard 20ft container order usually takes 30–35 days to complete. Contact us with your exact quantity for a precise delivery estimate.

How do you guarantee product quality?

Our production lines and products are certified to ISO 9001:2015 and followed strictly at every stage. Our dedicated QC team inspects each batch, and every package is checked against our QC instructions before it leaves the factory.

What payment terms do you accept?

We generally work with T/T and L/C at sight. For sample orders, we also accept Western Union, PayPal, MoneyGram, Alipay, and credit card payments.

Can you do OEM or custom orders?

Yes, we accept OEM orders. Send us your design or specifications and our team will provide a reasonable quote as soon as possible.

What is your minimum order quantity (MOQ)?

MOQ depends on the specific profile and its cross-section. We're happy to discuss smaller trial orders, and free samples are available to test fit before you commit to a full production run — just send us your target dimensions and quantity.

Do you ship worldwide?

Yes, we regularly ship to customers across Asia, Europe, Australia, and the Americas. Let us know your delivery country and we'll include shipping options and costs in your quote.

Can I send my own drawings or specifications with my inquiry?

Yes — our contact form lets you attach CAD drawings (DWG, DXF, STEP, IGES, SolidWorks and more), spec sheets, or photos directly with your message, so our team can quote your exact requirements without extra back-and-forth.

What certifications do your products carry?

Our production is certified to ISO 9001:2015, and key products carry independent SGS test reports covering RoHS compliance and other international standards — several are published on our product pages, and more are available on request.

Can you customize color, size, or finish?

Yes. Most FRP profiles can be customized in thickness, color, length, punch-hole placement, and cut length — just tell us your requirements when you request a quote.

Still have a question we haven't covered? Get in touch — our team replies within 24 hours.

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